Octagon Europe is owned by Blackbird Media Ltd, Company Registration 05554913, and VAT registered GB 908 6984 73.

Launched in 2005 we have built a reputation on delivering quality goods along with first class customer service, we can be contacted on +44 (0) 1892 833007 9am-6pm Monday - Friday and 9am-1pm Saturday.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that other destinations such as Ireland, Northern Ireland, plus other offshore locations will incure a delivery charge, the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Small items such as Cards/Cams/LNB's - £6.00 UK Mainland

Large Items such as Receivers/Motors/Dishes - £7.95 UK Mainland

Other UK areas such as Northern Ireland, Isle of Man, Isle of Wight, Highlands will incurr an additional fee of £10 per order.

European Shipping

Small items such as Cards/Cams/LNB's - £9.00 Sent by Royal Mail International Signed For - 3 - 7 Working Days

Large items such as Receivers/Motors/Dishes - £25.00 Sent by DPD Couriers - 2-10 days depending on where in Europe it is being sent.

Receivers are sent direct from Octagon Germany, and as such will take 5-7 working days to arrive, customers in Germany will be within 3-5 days.

Return Information

Technical support phone number: 01892 833007
Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days commencing the day after the date that the items were delivered. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are viewing cards and their subscription has been started.
To cancel a contract, write "Cancel Contract" on a piece of paper with your order details (a printout of an email will suffice). Package the items securely and send them to us with the invoice. We request that you email us at sales@blackbirdmedia.co.uk to tell us that you are returning goods before you send them. 24 hours' advance warning is required for returns. The return address is:
 
Blackbird Media Ltd Returns
30 Laxton Gardens
Paddock Wood
Kent
TN12 6BB

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

All items stocked and sold by us come with a 24 month manufacturer warranty unless stated otherwise.

Returns Policy Continued
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Any items that are returned for refund within 14 days after your initial 7day cooling off period will incur a 20% restocking charge. If we have not been notified within your cooling off period that you wish to return the product to us.

Any items returned for testing that are found to be in good working order, the customer will be liable for the cost of all postage incurred.

If you have a complaint about your order or service from us, please contact us

Remember to include all relevant information, failure to state order details, names/addresses, dates etc will result in a long delay in responding to your email.

We reserve the right to withdraw any item or offer at anytime.

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
We try really hard to make sure that all our customers receive the items that they want, promptly and in the best of condition. Unfortunately this isn’t always in our control, and mistakes and breakages do happen. As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive items it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in transit. Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.

PLEASE NOTE:
1. Once you place an order you can cancel the order by calling us on 00 44 (0)1892 833007 within 1 hour of placing it (this should guarantee that your order has not already been picked and sent).
2. UK law is the applicable law.
3. When buying goods on the internet, you are entering a legally binding contract
4. We do not pass-on or sell customers contact details.
5. On-line credit-card saftey is our main goal please see our security page for info.
6. We never send out unsolicited emails
7. After making a purchase you will see an order confirmation page and receive a receipt via email.

WEEE Requlations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Blackbird Media Limited is obliged under these regulations to offer customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.

For example, if a customer bought a new satellite receiver from us we would accept their old satellite receiver and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

How do I recycle my old products

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